eCycle Group stands behind its product. If for any reason your cartridge fails to live up to OEM standards, we encourage you to return it for a replacement or full refund.

But first, please be sure you have followed the original manufacturer’s instructions on replacing your cartridges.

If your cartridge still fails to perform, please call or email our customer service staff for a return authorization. We will send a prepaid shipping label.

Thank you for your business.